Shipping policy
Shipping Policy
Last updated: July 14, 2026
PlushLoop is committed to making the delivery process clear, convenient, and dependable. This Shipping Policy explains our shipping costs, delivery estimates, tracking process, and procedures for delayed or missing orders.
1. Free Worldwide Shipping
PlushLoop provides free standard shipping to eligible destinations worldwide.
No minimum purchase amount is required to receive free standard shipping unless a different condition is clearly displayed during checkout.
Optional expedited or premium delivery services, when available, may involve an additional charge.
2. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 days
This estimate generally begins after the order has been successfully confirmed and payment has been authorized.
Delivery times are estimates and may vary depending on the destination, carrier network, product availability, customs processing, local delivery conditions, and seasonal order volume.
3. Order Processing
Orders are reviewed and prepared before shipment.
Processing may include:
- Payment confirmation
- Order verification
- Product inspection
- Packaging
- Shipping label preparation
- Transfer to the delivery carrier
Orders placed during weekends, public holidays, promotional events, or periods of high demand may require additional processing time.
4. Order Confirmation
After placing an order, customers should receive an order confirmation at the email address provided during checkout.
Customers are responsible for reviewing the confirmation and notifying us promptly of any incorrect information.
Not receiving a confirmation email does not necessarily mean the order was unsuccessful. Customers should check spam or junk folders before contacting support.
5. Shipping Addresses
Customers must provide a complete and accurate shipping address, including:
- Full recipient name
- Street address
- Apartment, suite, or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Valid contact information
PlushLoop is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete address information provided by the customer.
6. Address Changes
Contact support@plushloop.shop immediately if you need to change your shipping address.
We will attempt to update the address before shipment, but changes cannot be guaranteed after processing has begun.
Once an order has been transferred to a carrier, the delivery address may not be changeable.
7. Tracking Information
Tracking information will be provided when available.
Please allow time for the carrier’s tracking system to update after the shipping confirmation is issued. Tracking may temporarily show no movement while the package is being transferred between facilities or waiting for the next carrier scan.
8. Multiple Packages
Orders containing multiple products may be shipped separately due to inventory location, package size, or fulfillment availability.
Customers will not be charged additional standard shipping fees when an order is divided into multiple packages.
Separate packages may arrive on different days.
9. International Shipping
We ship internationally to many destinations.
International orders may be inspected or delayed by customs authorities. Customs clearance procedures are controlled by the destination country and are outside PlushLoop’s direct control.
Customers are responsible for ensuring that ordered products are permitted in their country.
10. Customs Duties and Import Taxes
Free shipping covers the standard cost of transporting eligible orders.
It does not necessarily include customs duties, import taxes, brokerage charges, or other fees imposed by government authorities or local delivery services.
Unless otherwise stated during checkout, the recipient is responsible for applicable import charges.
11. Delivery Delays
Delivery may be delayed due to circumstances such as:
- Severe weather
- Customs inspections
- Transportation disruptions
- Carrier network congestion
- Public holidays
- Natural disasters
- Labor disruptions
- Security restrictions
- Incorrect delivery information
- Remote delivery locations
We will provide reasonable support when a shipment is delayed, but we cannot guarantee a specific arrival date.
12. Packages Marked as Delivered
When tracking shows that a package has been delivered but the customer cannot locate it, the customer should:
- Check around the delivery location.
- Ask household members, neighbors, or building staff.
- Review any carrier delivery notices.
- Contact the local carrier office.
- Contact PlushLoop if the package remains missing.
We will assist with available carrier information and determine the appropriate next steps.
13. Lost Packages
An order may be considered lost when it has not arrived within a reasonable period and the carrier cannot confirm its location.
When a package is confirmed as lost, PlushLoop may provide a replacement, refund, or another appropriate resolution.
Customers may be asked to confirm their delivery address or complete carrier documentation.
14. Damaged Deliveries
Customers should photograph damaged packaging before opening it whenever possible.
Please contact us with:
- Your order number
- Photos of the outer packaging
- Photos of the shipping label
- Photos of the damaged product
- A description of the problem
We will review the claim and provide an appropriate solution.
15. Refused and Unclaimed Deliveries
A package may be returned to the sender when the recipient:
- Refuses delivery
- Fails to collect the package
- Does not respond to customs requests
- Provides an invalid address
- Is unavailable after repeated delivery attempts
Any refund or reshipment will be evaluated after the package status is confirmed.
16. Contact Us
For shipping assistance, contact:
PlushLoop
919 Terrace Drive
Lantana, TX 76226
United States
Email: support@plushloop.shop
Phone: 404-734-346
Website: plushloop.shop